What you need to know when returning products purchased in the adverteco.lt online store:
1. A high-quality and unused product can be returned within 14 working days from the date of delivery. You must inform us by email at info@adverteco.lt (please indicate the order number, reasons for return, and the list of items to be returned).
2. If the reason for returning the product is a manufacturing defect, we undertake to replace the defective product with a proper one at our own expense within 18 months from the date of purchase.
3. If you received a different product than the one you ordered, we undertake to replace it with the correct one at our own expense within 14 working days from the delivery date.
4. Defective products are exchanged or returned in accordance with the “Rules for the Return and Exchange of Items,” approved by the Order No. 217 of the Minister of Economy on 29 June 2001.
5. High-quality products are returned according to the procedure established in the “Rules for the Sale of Goods and Provision of Services When Contracts Are Concluded Using Means of Communication,” approved by Order No. 258 of the Minister of Economy of the Republic of Lithuania on 17 August 2001. In this case, return shipping costs are covered by the buyer.
5.1. When returning products, the following conditions must be observed:
5.2. The returned product must be in its original, undamaged packaging.
5.3. The product must not be damaged or used by the Buyer.
5.4. The product must not have lost its commercial appearance (labels must not be damaged, protective films must not be removed, etc.) (this does not apply when returning a defective product).
5.5. The returned product must be in the same set as it was received by the Buyer.
6. If the Buyer returns the product (or does not collect it from the courier), a deduction from the paid amount will be applied. The deduction amount equals the delivery cost paid by the Seller to deliver the item to the Buyer according to courier rates.
